| Application name | ROSE Vintage Lab |
| Publisher | ROSE Vintage Lab SAS, Domaine du Trésor, lieu-dit Le Vié, 11590 Ouveillan, France |
| Contact | support@rosevintagelab.com |
You can request deletion directly from this page, in one click, with no further steps.
Follow the procedure below.
Any request sent to support receives a reply within a maximum of 30 days (Article 12(3) GDPR).
Supplier and administrator accounts cannot be deleted autonomously, due to the contractual and accounting obligations attached to them: the request must go through support@rosevintagelab.com.
At the end of the 30-day grace period:
| Data | Treatment |
|---|---|
| Wishlist, availability alerts, sourcing requests, internal messages, user roles | Permanent deletion |
| Profile: email, first name, last name, phone, delivery addresses, preferences | Irreversibly anonymised |
| Authentication account | Permanently neutralised: access becomes impossible |
| Active Cercle and Pro subscriptions | Automatically cancelled with Stripe: no further charges |
Some records cannot be erased, as the law requires their retention:
| Data | Retention period |
|---|---|
| Orders, invoices and accounting records | 10 years from the close of the financial year (Article L. 123-22 of the French Commercial Code) |
| Stripe transaction references | 13 months (chargebacks), then 5-year archiving (PSD2 and AML-CFT) |
| Login and security logs | 12 months (CNIL recommendation) |
These records are dissociated from any direct identifying data: they no longer allow you to be contacted or identified.
Deletion takes effect 30 days after the request. During this period you can cancel it simply by signing back in to your account. After this period, the operation is final and irreversible.